I'm not happy with some of the changes TurboTax has made in recent years, and I've been a user since at least 2008. I ran into issues a couple of years ago where you had to pay extra to get questions answered through experts. TT charged my credit card and said I would be sent an email when I could use the service. I never got the email, later found out TT cancelled the transaction. I finally got help through TT, but it was a major chore getting there. I had to escalate the situation to a manager.
Anyway, I am OK with downloading the software from Amazon or one of the reputable online sources. But I will not do my taxes online. I still print my forms out and mail them to the IRS via snail mail. I also store my tax files on an encrypted flash drive that is only installed in the computer when I'm working on TurboTax. I don't like having my 1099s and W2s and other data stored in the cloud.
So for now, I continue to use TT. If it becomes too much of a hassle, I will look at alternatives or pay a CPA to do my taxes (assuming he doesn't store my data on the cloud).
