Sorry my suggestion didn't work. I use a desktop version but used the step mode similar to what online users must use. just going through the property step by step brought me to the QBI questions. I don't know why you can't get to them. they should appear for each property. how did you answer the real estate professional question? if yes that may be the cause. if not you'll need to contact support. You can screen share so they can see your actual input
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848
perhaps if you have multiple properties you have to go through every one until you reach the QBI questions - NOT SURE
