Well, got mine to work..
I purchased the Deluxe TurboTax from Amazon with Federal and State
I purchased, downloaded, unzipped, installed, etc. but when launched it acted like a previous version, I had purchased that did not include State.
Well, I found that when TurboTax starts it selects the license already installed. The old non-State version in my case. Note: both were 2023 versions.
To correct I did the following.
I went to the Amazon link (“Your Games and Software Library”) where I previously downloaded the new TurboTax and copied down the new “License Key” for the latest purchase/download that include State.
Then I started TurboTax.
After it started I selected the “Online” tab and then selected “View Installed Updates” to make sure the State was included in the “Update Currently Installed” box. Then selected “Close”.
I then selected the “Help” tab and scrolled down to “Switch Product” and selected “Activate New Product”
TurboTax will say it needs to restart. Click OK. TurboTax will close.
Mine did not restart so I restarted TurboTax myself.
Once it started a box opened showing my old License Key also had an option “Add another code”.
I clicked that option: “Add another code” and typed in the new License Code copied down from the latest purchase.
Then it started up with the ability to work on the State w/o asking for an additional purchase.
