try logging into your Turbotax account. if you have had different accounts you need to log onto the one for 2021. then go to the products and billing link. clink on it and you should see the states. Download and install. if this doesn't work contact support
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848
