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Condolences on the passing of your friend but the POAs are invalid upon his passing.

You have to file a 1310 in your position since you're claiming a refund due a deceased taxpayer....the year doesn't matter.

You can try calling the IRS but you won't get them to act any quicker than if you don't call. 

There are folks who have waited months and months for the IRS to process 1310s.