How do I get a refund for the deluxe filling version, which benefits I wasn’t allowed to use. Therefore, I could’ve filed for free with the same exact tax refund.

I was told to purchase the deluxe version for my tax return, which in return I would get a higher tax refund and would be granted access to use EIC (Estimated Income Credit) on my tax return. Even with the version I was told to purchase, I didn’t get either.