Since a prior version was installed and then uninstalled and then another version was installed using a new email address along with (presumably) a new activation code, I am left to wonder whether something was written into the Windows registry that referenced the 5 e-file limit.
If that is the case, the product needs to be completely uninstalled, a full backup needs to be made, and the registry needs to be thoroughly cleaned (not for the faint of heart).
Also for future reference, TurboTax makes a boatload of entries into the registry. The last time I tried to use a registry cleaner (not a freebie but a paid one), the TurboTax entries were indeed removed but my network connection was knocked out in the process.
