2022 return issue, Turbo Tax fault?

I filled my tax return for 2022 in October 16th 2023. I did it online with Turbo Tax. I have a photo showing what return I would be getting. Fast forward to today, never got email confirmation and the IRS "wheres my refund" says they cant find it. When I go online to my turbo tax account the file is there and says "Amend". But underneath that it says "your 2022 file was never filed with turbo tax" I don't know what this means. I literally have the download of my e-file tax return for 2022 on my computer with all the details. Is this a Turbo Tax mess up? Kind of feels that way, Ive never had an issue with them in the past, besides horrible agents to talk to. I had talked to someone before and they were no help, got upset and hung up on me.