@Carey99 wrote:
I have now read at least five other posts indicating the same exact message from TurboTax and getting an unexpectedly low refund.
You did not mention a message from TurboTax before. What is the entire exact message that you received from TurboTax, word for word? Was it an email or a message in the TurboTax software?
Can you post links to some of the other posts that say they got "the same exact message from TurboTax"?
Was the federal tax that you paid an amount due on your 2023 federal tax return, or was it a past-due amount from a previous year?
TurboTax never gets any part of your state refund. TurboTax never pays your tax, either federal or state. There are only two ways that TurboTax can arrange the payment of your federal tax. One way is to indicate on your tax return that you want the IRS to withdraw the payment from your bank account by direct debit. The other way is to have a third-party credit card service charge the payment to your credit card. In either case, TurboTax never handles the money.
When did you receive your New York refund? It might take a few weeks for them to send the letter. If it's been more than a few weeks and you still have not received a letter, call the New York State Department of Taxation and Finance at 518-457-5181 and ask them why your refund was reduced.
