I agree with this. In fact, its pretty clear now that their whole plan all along is to provide a poor, confusing experience so that you have to pay extra for the live advice. This might seem like a smart business move at first, but people aren't as dumb as this strategy supposes. It's pretty clear. This year, I hit a snag immediately when the program incorrectly categorized withholding on my W2 and put them in the wrong boxes. This is a simple, basic function that's worked well in the software for decades, and they expect us to believe it just suddenly is making mistakes. Their user base will catch onl I'm going to try H7R block next year but I suspect ath will be underhanded toto, since they started as alive advisory service.
