I purchased TurboTax Premier as a download from Amazon. I did my 2023 taxes on the PC with TurboTax. As in previous years it was easy. Then after the tax season my computer crashed. As a result, I lost TurboTax although all my data files are intact after the repair. So I downloaded again from Amazon and inserted the product key. TurboTax tells me the product key belongs to another account. But, that is the key provided by Amazon and it is the key I used when I first installed the product. What is happening here? If I have multiple Intuit accounts I don't know it and I don't know how to find out.
