I have wasted HOURS on attempting to contact someone.
Their one hotline always hangs up and routes me to the wrong department (words from the TT rep who responded).
No other way to escalate the issue other than to ASK the preparer AGAIN via the dead chat.
Not being able to escalate an issue like this is beyond unacceptable. Especially for a $1,000+ service AND a compliance-related one.
Thank you for the reply nonetheless.
Thanks, everyone!
