I am sorry that the service did not work out for you. You still need to find a local tax preparer and get your return completed and filed. It is past April 15 and most of TurboTax preparers are off until next tax season. Do not wait for TurboTax and let your penalties and interest continue to accumulate.
There may be some settlement or other help from TurboTax, but it could take a very long time to happen. You need to get 2023 taxes filed and not have the stress of worrying about it.
