You might contact Turbotax Support and ask for a supervisor to get to someone experienced, but the issue at hand sounds like it is related to Windows. Here are a few steps you can try to fix it:
1. **Create a New Administrator Account**: Sometimes creating a new administrator account in Windows can help resolve certain problems.
2. **Update the Drivers**: Make sure all your drivers are up to date. This can often fix a variety of issues.
If these steps don't work, you might consider taking your computer to a tech store for further assistance, or if it's an older machine, it might be time to think about getting a new one.
Alternatively, you could switch to the online version of the software you're using. This can help you avoid some of the technical issues that come with maintaining local software.
