I am a paid parent for my disabled daughter, i do not receive a w2 i get a 2014-7 letter I was audited last year and was not happy with turbo tax because of well yeah being audited but the lack of knowledge when it came to my situation of a medicare waiver. I eventually got my refund and tried turbo tax again this year with added protection and audit defense and I got audited again! Now here is my questions why charge people for a service that they cannot use such as audit defense? Cause you offer the option of collecting your fee out of my taxes but if i get audited and go to use the said service I am not eligible because I didnt pay yet! Why cant your "professionals" have a note tracker type specific to the person tax situation? I sat online for 4 hours a couple weeks ago just to explain my situation over and over to 4 different professionals! Does turbo tax professional no matter what level they are get educated in uncommon situations such a a medicare waiver status or a 2014-7 letter?
