JulieS
Expert Alumni

Get your taxes done using TurboTax

Yes, you can recover the account. To recover your account, start here. 

 

Enter your email address and then enter the verification code. The next screen will show you every account name connected to your email and the date you last used it. 

 

Pick the one that seems most likely to be the one you used last. You will have to verify it again and will be prompted to change your password. You can repeat this as many times as needed to find the account.

 

If the problem is that the email was changed, fill out our Account Recovery Request Submission form. 

 

If she has her 2023 tax forms, she can file her 2023 return before filing her 2022, unless she has a business with depreciable property, or a capital loss carryover. 

Since she didn't file 2022 on time, her 2022 AGI is $0.

 

She can get her missing W-2 forms either by contacting her employer, or by getting her records from the IRS. Follow this link for more about that. 

 

Once you have the 2022 forms, you can follow this link to get the 2022 tax program. 

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