So... what you're confirming here is that in addition to my regular payment, I have to pay an extra fee to have someone take a look at the glitch in your software?
That's like going to a restaurant and if your food has a roach in it or any other problem, the server asks you to pay an extra fee to have your dish sent back to the kitchen. Or if a mechanic doesn't fix the problem he charged you for, he then asks you to pay again to fixing the original problem.
This TurboTax glitch didn't happen to me in previous years. Unfortunately, this year it has. I don't understand why you don't allow me or any customer to talk to TurboTax directly to address a specific technical problem without paying for extra tax services that I don't need.
If you don't respect me as a regular paying customer, why should I pay for an extra service I don't want or need?
