Thanks but that didn't work. I had already tried that and I just did it again. As mentioned, I've used multiple devices. I am smart enough to restart my device, internet, cache, cookies, try other browsers, etc. etc.
Have you considered: maybe it's you? Your product is glitchy. Please reach out to me directly, not as a performance for your forum, but rather to truly solve this problem for me.
Why don't you have tech support? Why won't you help me? Why should I have to pay extra to get the basic version to work? Why are you making this so complicated? Isn't your product supposed to make filing taxes easy?
I've been using this service for a number of years, but this is demonstrating to me you may have lost your mojo.
