If you were given an expected date of 2/21/2024 in TurboTax, that is only an estimate based on the common 21-day average time frame. Some returns can take longer for additional processing, depending on certain types of credits, or if the IRS needs any additional info, or closer examination to prevent fraud, etc.
If the IRS tool says your return was received and is processing, then at least you know the IRS has your return and is working on it. If you want to phone them to see if you can find out any info as to what might be causing the delay, here are the steps:
IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday
When calling the IRS do not choose any choice re: "Refund", or it will send you to an automated phone line. The steps below may have changed slightly for 2024, but the important thing is not to answer anything except for choosing the menus, and finally you will be transferred to a live agent.
- First choose your language. Then listen to each menu before making the selection.
- Then press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
