Thank you for your input. I simply posted here. At the time I wasn't aware any support existed for my matter. That's why I attempted to return the product to the retailer.You're right. It apparently was a user. I'm 75 years old and not too familiar with some things when it omes to this program. In retrospect, if what happened to me is an error commomly made by users, The program, in all fairness, should be corrected to permit customers to correct logging in before they proceed to any online program which will allow them to continue without acknowledgement. Otherwise turbotax/intuit is making unearned money off what is know to be a common error. Not just to seniors who are unfamaliar with the process, but any unknowing customer.
