Turbotax is horrible for customer service. The IRS sent me an ID number and there was absolutely nowhere to add it electronically. They sent me daily emails telling me that my return had been refused by the IRS and to follow their prompts and they'd fix it. I tried everything; finally printed a hard copy and mailed it - but my return was late and the IRS is now giving me grief.
You can call them - for which the wait is a huge pain - or mail a hard copy of the letter. They don't care at all about their customers because they have them where they want them. THE WORST EXPERIENCE that will cost me about $100 in late fees. THANKS FOR NOTHING TURBOTAX.
