Once payment has been received for TurboTax Online, the product is considered to have been used to prepare your taxes. Payment reflects your satisfaction with TurboTax Online preparation of your taxes, and is non-refundable.
Here are three scenarios where a refund would be warranted:
- You accidentally selected and paid for the wrong state.
- You are seeing duplicate charges.
- The product has a known defect that can't be fixed by moving to TurboTax Desktop or that occurs before a filing deadline.
If you believe you qualify for a refund, you can use the form on this link.
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