if the IRS tracker, not Turbotax, says the iRS got it you should not submit another copy. You need to contact the iRS or your local IRS office to find out what happened
the general number: you may have difficulty reaching an agent
- Call 1-800-829-1040 between the hours of 7:00 AM – 7:00 PM local time.
- Press “1” for English or “2” for Spanish.
- Press “2” for “answers about your personal income taxes.”
- Press “1” for “questions about a form you have already submitted or a payment or to order a tax transcript.”
- Press “3” for “all other questions about your tax history or payment.”
- Press “2” for “all other questions about your tax history or payment.”
- Do not input your Social Security Number when the recording tells you to.
- Press “2” for “personal- or individual-tax related question.”
- Press “3” for “all other inquiries.”
- Wait to be connected to someone at the IRS.
the iRS also has local offices,
https://apps.irs.gov/app/office-locator/
