I was ghosted by TurboTax Live. I have always done my taxes but was stuck on some employer RSU payments done through my paycheck and switched to Live on March 31st. I had already completed my entire return except for this step. My advisor was confused by how my company (a global tech company) handled the payments and taxation and finally had me file an extension, a first for me. That was on April 14th, and he hasn't responded to several messages. I have finally figured it all out myself and want to finish. If I switch to "Do my own taxes," have I lost my progress and will have to start with a blank slate? What about the charges on my account that are now over $500 with no successful result?
