Hi there,
As a loyal customer, I'd like to give feedback about my feelings on this tool - Turbotax for my 2023 tax return.
1. Too many interrupts - asking if I needed to upgrade.. Even I have selected what I need exactly
2. Even though I chose not to upgrade, the tool still charged me for the highest rate which is over $200.
3. Too many times the tool didn't go anywhere but just running around, I had to stop it - re enter all data.. It's terrible experience.
4. Why do we have to pay for the Filing fee this year?? It was supposed to be covered as it was.
Please reply ASAP, thanks in advance.
