I just found my own answer!
- When logged in on the windows app, just click on "Help" on the top left of the screen on the pulldown menu list.
- Then select "TurboTax Help Center."
- The Help Center window will then open on the right of the screen. In the search line, type "advantage."
- At the bottom of the screen a gray "Contact Us" button pops up - click on it. Type in your question.
- If no correct answer is provided, go to "How would you like to connect with us?" Click on "Call Us"
- Enter your name and phone number. Click the "Get a Phone Number" button.
- TurboTax will then give you a unique phone number and case number for your call.
Do not click on the (what seems to be obvious) white "Live Tax Help - ADVANTAGE ONLY - View details" box on the top right. If you do, it will ask you to pay another $50 and make you quite frustrated...
Good luck!
