Get your taxes done using TurboTax

Yes. I filed for 2022 successfully and forgot to claim one of the forms so I went on and did amended tax for 2022 today, and had some questions to ask. But when I try to chat, it tells me I have to pay. When I call, it says my account cannot be found. I alrdy paid and submitted my return through turbotax with deluxe. Do they want me to pay for 2023 to get service or advice for 2022? This is ridiculous.