I bought a 2019 turbo tax Premier. I have a legal license code and my store receipt. To my surprise when I launched the 2019 Premier software, I found out that I unable to access the software. I call TurboTax support and they said because I did not access the software for the past last three years and I did not get any updates for the last three years the software was “locked out”. Turbo Tax said they could not help me out in any way by giving me a refresh of the 2019 turbo Tax premier or give a new license code. I asked turbo tax support what about all the old turbo tax software (within three years) I have installed on my pc. TurboTax support said that I would have to parodically launch them all to get the updates to keep the license up to date. I told them this was ridiculous and nobody is going to launch the older versions of Turbo Tax to keep them valid. This is not what us users paid for and many users will find out they cannot access their legacy software.
