SO, after hours waiting for Turbo Tax on the phone, the first two representatives were as bad as the 'experts' on this forum - zero assistance, asking all the wrong questions, unable to focus on this very specific issue at hand. I finally asked one to put me up to a higher level support person.
I got someone in customer service who was clearly frustrated, understandably on April 15, a bit too rude and complaining about her job. But, she challenged me with "Well I don't know any more about this than you do. Nobody here is telling us anything, what do you expect?".... and she wouldn't/couldn't put me through to anyone who might know what to do.
They refunded the cost of Turbo Tax and my $25 state filing fee. I actually would have preferred the peace of mind knowing what, if anything, I needed to do to properly file my taxes.
ALso - I am darn sick of all the email congratulating me on my participation and giving me "badges" for using this so-far worthless forum. I have a ton of happy cheery emails from TT but no good information. ugh
