gfwalker7
Returning Member

Get your taxes done using TurboTax

gfwalker7 here...

 

I've been reading posts that showcase Intuit customers' INTENSE frustration with the company's unwillingness to provide a reasonable method of reporting bugs.  It's sad, but it's a clear indication of what has happened to a formerly good company.

 

One post by an Intuit person suggested sending a "protected" (cleansed) copy of your tax return file to Intuit by clicking "Online" in the black tool bar, and then clicking "Send Tax File to Agent".  I did this.  TurboTax displayed a "Token Number" for reference.  BUT THERE'S NO WAY TO SEND ANY BUG-REPORT INFORMATION along with the protected copy of the tax return file!  And there's nobody to send the Token Number to!  This seems to be a totally half-assed and incomplete method of supporting customer bug-reporting.  Unreal!

 

For this Tax History Report bug, the Token Number is 1241884.