Get your taxes done using TurboTax

So that's Really Pathetic. So, I've been using Turbotax Desktop for over 25 years, mostly the Premier version, paying good money for the software, and extra for some services, & now I can't file one lousy form 4868 for an extension electronically FROM my PURCHASED Desktop Software. I've done it in the past with no problems.
Why does Turbotax seem to make using their software, even for long term customers, more aggravating over the last few years? And then they don't educate their customer service people about the changes. Customers, willing to pay good money for good services, shouldn't have to go through these shortsighted changes each year!