Turbotax cannot import from E*trade from Morgan Stanley

Hi,

I'm using a TurboTax Premier software on Mac. I tried to import from E*trade from Morgan Stanley using my regular login name, password+security code. It doesn't work! I tried many times. I can easily import from Charles Schwab. But just not from Etrade.

I called Etrade. They said it's not their problem, it's Turbo Tax Problem. 

Does anyone else encounter similar issues? Any solutions to this?

 

Thanks.