I have used Turbo Tax for the past few years and needed to view and download my tax return for 2022. Admittedly, I mistakenly created two different accounts, but after figuring that out and logging into the account that "congratulated" me for filing with your service for the past 3 years, my tax returns were not available! All I can view is a document I uploaded!
1) YOUR SERVICE IS EXPENSIVE.& I KNOW THAT I CAN LEGIT HAVE MY TAXES DONE BY SOMEONE FOR CLOSE TO THE SAME PRICE. The ads for up-sells are distracting and annoying. No one wants to have to read more and figure out what to click on to avoid making an unwanted purchase or be concerned that they didn't purchase what they wanted. The pop-ups are terrible.
2) Apparently, 24/7 online chat is not available during tax season unless you pay more(?)
3) There are more opportunities to file with different software platforms and not only were my previous years tax returns not available, but your platform did not connect to some third party platforms even after it was confirmed that the settings were correct on the third party side.
4) I want and need my previous tax returns and if you are going to tell me that there is/was a special charge for that, that I had to pay extra to have my returns saved and made available to me, I am going to tell you that this was not made clear and I am also going to tell you that it probably was not made clear to thousands of other people = CLASS ACTION and I know you can afford pay us.
5) Now, I have to print and file. Thanks!
