I am having the exact same problem! Same sequence starting with the "update required" and then TurboTax asking me to buy the state software again.
Any solutions out there? I tried the uninstall/reinstall process with the PC restarts. No luck, TurboTax still wants me to buy another license.
I called the help desk and waited for 45 minutes before getting connected to someone. They asked for my name and then put me on hold for another 15 minutes. Then I was disconnected.
