I just read thru this discussion, because I had the exact same thing happen to me in 2024. I called to ask them about this very same situation and I was on hold for about 10 minutes altogether only for them to give me an answer that wasn't confident. Clearly they have not fixed the issue and have wasted a good amount of my time trying to find the answer. After reading this thread it's clear that I don't need to mail in the Post Filing Coupon because I paid via Direct Debit. How hard would it be for them to fix the issue? It's obviously bitten more than one person.
Thanks for going thru the hassle of finding out the accurate information relative to both our questions.
