You might try logging out and back in, and using a different browser to go online for the payment, or restarting your device. Chrome generally works well. Check the status of your Internet connection; a hardwired connection works best.
As others have suggested, you could try using compatibility mode. Right-click on the TurboTax shortcut, go to Properties, then the Compatibility tab. Check the box to run the program in compatibility mode, and select an earlier version of Windows.
Try clearing your cache and cookies. If, after trying all of the options mentioned, you still have the same problem:
See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.
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