Here I am, another one of the probably THOUSANDS of purchasers of TurboTax 2023 from Costco - and another recipient of software install failure due to alleged problems related to MSVCP140.dll. This sofware we purchased is the result very poor software quality assurance from Intuit. The Intuit staff that prepared the final software burnt to CD, botched it big-time. Obviously, Intuit's cheapy offshore software staff didn't test clean installs on different computer platforms.
I am a software developer, as well as an IT professional in general on many different platforms (PC, Windows, Linux, mainframe, server, etc.), and can't believe the ineptness. Not only does the install CD not work, it was BEYOND difficult to finally be able to get to the page in my online Intuit account where I could enter the license code I purchased from Costco. Holy hell, Intuit's online web is a labyrinth, with all sorts of broken links, and, well... CRAP! At one point, I clicked a help link and I was taken to Intuit's main page, in... Spanish! What??? (Maybe I should say, "Que???") FINALLY I found at turbotax.intuit.com/personal-taxes/cd-download/ a link to click on that said "Access my downloads", and then finally the illusive "enter your license code here" in smaller font. Sheeesh. TER-RI-BLE!!! I have earned my PhD in Intuit software and website navigation, and now have the 2023 TurboTax running. TurboTax should be renamed TurtleTax...
The good news is, nothing new here folks, unfortunately. Like the large 8000+ employee credit reporting company I used to work for, mis-management chooses to cut US worker heads from the force, hire offshore IT workers (South American and/or Indian), and expect that they can have their new cheap labor turn out the same quality for cheaper. I do understand the pressure on mis-management though = there is big pressure to hire the new DEI Director, to make sure big-money folks are happy with Intuit's DEI progress. Also, gotta make sure Intuit's ESG score is high enough to keep those Blackrock fund managers happy. As a result of new DEI and ESG score Director-level employees, can't spend money on good software developers and good software quality assurance testers...
Intuit - to keep your customer base, don't screw the pooch anymore = deliver quality software, that WORKS.
