Try the troubleshooting steps mentioned earlier in this thread:
A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).
For stuck information follow these steps:
- Delete the form/ worksheet- if possible, see How to Delete
- Log out of your return and try one or more of the following:
- Don't use Internet Explorer.
- Clear cache and cookies,
- Sign in using a different browser.
- Sign in using a different device.
- Log back into your return.
- Enter the information again.
According to the Utah tax agency's website, the State requires a very specific format for the withholding account number:
The Utah withholding account number is a 14-character number. The first eleven characters are numeric and the last three are “WTH.” Do not enter hyphens. Example: 12345678901WTH.
If form W-2 or 1099 does not include this number, contact the employer or payer to get the correct number to enter on TC-40W, Part 1. Failure to include this number on TC-40W may cause your withholding to be disallowed and delay any refund.
See here for additional information from the Utah State Tax Commission. Check with your employer to verify the number.
If you have tried troubleshooting steps and have verified the number, try ignoring the message and see if the state return can proceed to file.
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