Update: standard support was not able to help me. They said I had to order the $19.95 Plus Benefits pack. I strongly objected, saying that nowhere in any of the community answers about completing a partial prior year return does it say that a person has to pay for the CD/Download version AND PAY AGAIN to get the .TAX file. I was transferred to a supervisor who tried to help me with the download by supplying a 'Service Code' to make a faux purchase. Unfortunately that didn't work either. I have a call scheduled with the supervisor to continue this later today. My take-a-way so far is that the Community answers about completing a partial return from the prior year need to be updated because Intuit has apparently change the criteria for being able to download a prior year partial-online .TAX file.
