I want to add:
I had external documents that the representative wanted to look at, so I went to turbotaxshareintuit.com, which redirected me to a web browser and I installed and extension/download called GPTBrowser_1.7.78.0. Afterwards nothing happened and the representative continued to attempt to answer my tax question.
I followed up with turbotax support members and they verified this is standard, but it would make me more comfortable if a turbotax representative confirmed that on this post as well.
