I'm running TurboTax Business Desktop on Windows 10 and it consistently fails to download the California state application over and over. It brings up a screen to sign in to my account but then overlays it with a blank window that cannot be exited with escape or hitting the x box. Only force-quit of the application or a reboot gets rid of it when this happens. The application error log gives an exception code: 0xc0000005 for the CefSharp.BrowserSubprocess.
Any suggestions on what to do? I'm ready to complete the filing but can't get the California forms to download.
===
Faulting application name: CefSharp.BrowserSubprocess.exe, version: 112.3.0.0, time stamp: 0xac8aeb08
Faulting module name: libcef.dll, version: 112.3.0.0, time stamp: 0x643ef9f4
Exception code: 0xc0000005
Fault offset: [phone number removed]f69b7b
Faulting process id: 0x1d14
Faulting application start time: 0x01da89467f87b068
Faulting application path: C:\Program Files\TurboTax\Business 2023\64bit\CefSharp.BrowserSubprocess.exe
Faulting module path: C:\Program Files\TurboTax\Business 2023\64bit\libcef.dll
Report Id: b1ac6400-1272-477a-a2f2-5d33e5afcd24
Faulting package full name:
Faulting package-relative application ID:
