Thank you JohnW152. I tried clearing the cache and cookies, but that didn't help. My daughter solved the problem for me, though....
I am using the Brave browser, and that is a critical fact which I did not put in my inquiry. What worked was to click on the Brave icon at the top of the screen, and then PULL DOWN the Brave Shield while I did the broker downloads. Now I can continue on TurboTax (desktop version) using Brave while the shield is up again.
I hope that helps other Brave browser users!
Carolyn
