I did and they told me to go to the website, access the Self-Service Portal and provide the information I just did here. I was never able to find anything marked "Self-Service Portal" so I tried asking the bot and it told me the best way to contact customer service was to use the request that they call me approach. I did that - twice - and what happened is a bot called me and told me to call customer service, never had a person call me back. So, I gave up and came to the Community to see if there was any help to be had there. I really need to be able to submit the detailed info I have provided in the Community, but cannot find where that may be done and transmitted to Customer Service. Any ideas?
