Thanks for the phone suggestion. Highly recommend! After hitting the 'snag' several times over 2 days this was great! I was on and off the phone in 10 minutes, which I suspect is much faster than going through tech support. A note though. After clicking the phone pay option an ID number is generated in the following pop up box. If the window is closed and reopened that number changes. This may matter if you've already submitted the info to the CSR and then you start tinkering around while waiting for the processing. Probably best to leave everything alone until the payment is processed and the confirmation number is obtained and submitted.
