Yep, tried that too, which is sort of an infuriating "solution," isn't it?
Especially since that did not fix the problem. We kept running into the same scenario.
I ended up using a different company to file my taxes this year. Spending 3 hours going in circles with technology only to not have made progress on one's taxes, which are hard enough as they are, well, it just wasn't worth it to keep trying. That's my suggestion to anyone in this scenario.
