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I'm getting sick over this.  I was going to go the refund route too if this didn't start working soon.  I'm blown away that they have not worked to get this resolved much sooner.  With the amount of resources that they have you'd think they would be able to put a professional on this.  Instead, we are stuck here.  Now, now it's "sorry, no refunds"?

Must not be a lot of customers that were affected by this glitch, so they can take some minimal negative publicity and lost references without issue.