TurboTax Services Billing

I filed my 2023 taxes on February 13, 2024. It was over 3 weeks and it was still "processing" and I did not receive my refund.  I checked my taxes and discovered I made a mistake and fixed it by amending on March 9th. It turned out I owed money, which I paid that day. I didn't find out later that I had to wait for refund before amending. I keep checking everyday and it is still in the "processing" state. I thought even if you amend, it would not delay the original refund. I still do not have it. Now TurboTax wants their payment for services. It was suppose to be taken out from my refund. I got an e-mail saying they are going to automatically debit from my bank account by April 22nd, 2024. That's fine. My question is, where is my original refund? Who do I contact?  Sorry for the long message. I just don't know what to do. :(