Weeks after my return was accepted, state sent me a message, with paperwork showing their calculations. They will only refund 10% (~.1) of what Turbotax shows.
I gave Turbotax all of the information and paperwork I had, and trusted their number to be accurate even if it didn't match my own guess.
Obviously I'm not happy with Turbotax, nor do I trust it to be accurate next time.
I'm an individual freelancer, I had to pay $200 in fees to Turbotax just to file. That's not negligible for me. But apparently Turbotax only offers refunds on the desktop software, and I cannot chat with a person about this because the bot only offers a "phone" option, which I am not able to do.
What recourse do I have, if any? Or is it just, "haha, we got ours, [profanity]- sincerely, Turbotax."
