It sounds like all the classes were in 2023 which would mean there were no prior classes, none in 2022.
The education credit, AOTC, is only good for 4 years so the program needs to know if it has been claimed before Since the education expense was below $4,000, you would not want to claim it on a high school student. The credit also has minimums for enrollment to qualify. However, only the person claiming the student qualfies for the credit. Usually, the parent claims the student and the credit. Since your child is the one seeing the questions, perhaps they did not mark themselves as being claimed by a parent?
See IRS Q & A about education credits
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