There could be an entry in the MY INFO section for your daughter that is incorrect, if TurboTax is saying she is not eligible for the credit.
Go back and review all the entries for her. She must have lived with you all year, in the US, and did NOT provide over half of her own support, and is your child. Did you indicate that the other parent is claiming her?
Here are the Requirements for the Child Tax Credit.
Getting a refund would not prevent you from getting the Additional Child Tax Credit. The 'Other Dependent Credit' of $500 is for someone you support that is not your child.
If you're using TurboTax Online, try closing the program, clear your Cache and Cookies, and revisit the section again.
If you can't resolve this issue, you can Contact TurboTax Support for help.
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